Today, Tuesday, 03/01/2022 AD, in the Training Department Hall at the Libya Academy for Advanced Studies, a workshop entitled:
(customer care)
This workshop lasted for four days under the supervision of the trainer (Mona Zaka). The first day dealt with introducing the attendees, which included sales employees of Afriqiyah Airlines, Buraq Airlines, and Cham Wings Airlines.
The attendees talked about their experiences with customers and the difficulties the employee faces in how to deal with them.
After showing videos and stories, Ms. Mona Zaka narrated the types of customers and the correct ways to deal with them, and that the customer is the most important person in the sales and marketing process.
Especially in the field of aviation, the role of the reservation employee is considered very important to show the desired image of airline companies.
The second day included the ability to respond to customer emotions and craftsmanship.
It was emphasized that customer care is considered one of the most vital areas in any company or institution, as it is the link between the company and the customer, as it deals with them and tries to solve the problems they face regarding the product or service it provides, and it is available on all days of the week most of the time. On holidays and official holidays.
It was made clear that the customer service employee is responsible for informing customers about the company’s new products and services in order to raise the sales rate, attract new customers to the company, and raise the sales rate.
At the end of the workshop, Mr. Salah Ayyad Al-Abbar, Director of the Training Department, gave the airport ticket sales and passenger services employees certificates of attendance at the workshop.
It was presented to employees of airline companies:
– African Airlines Company.
– Buraq Airlines.
– Cham Wings Airlines Company.
Thanks go to the distinguished trainer (Mona Zaka) for supervising and implementing the workshop.
(customer care)
This workshop lasted for four days under the supervision of the trainer (Mona Zaka). The first day dealt with introducing the attendees, which included sales employees of Afriqiyah Airlines, Buraq Airlines, and Cham Wings Airlines.
The attendees talked about their experiences with customers and the difficulties the employee faces in how to deal with them.
After showing videos and stories, Ms. Mona Zaka narrated the types of customers and the correct ways to deal with them, and that the customer is the most important person in the sales and marketing process.
Especially in the field of aviation, the role of the reservation employee is considered very important to show the desired image of airline companies.
The second day included the ability to respond to customer emotions and craftsmanship.
It was emphasized that customer care is considered one of the most vital areas in any company or institution, as it is the link between the company and the customer, as it deals with them and tries to solve the problems they face regarding the product or service it provides, and it is available on all days of the week most of the time. On holidays and official holidays.
It was made clear that the customer service employee is responsible for informing customers about the company’s new products and services in order to raise the sales rate, attract new customers to the company, and raise the sales rate.
At the end of the workshop, Mr. Salah Ayyad Al-Abbar, Director of the Training Department, gave the airport ticket sales and passenger services employees certificates of attendance at the workshop.
It was presented to employees of airline companies:
– African Airlines Company.
– Buraq Airlines.
– Cham Wings Airlines Company.
Thanks go to the distinguished trainer (Mona Zaka) for supervising and implementing the workshop.
